Telus customer service Things To Know Before You Buy

If our reply fixed your problem, please click Acknowledge as Answer to assist Other individuals inside the Neighborhood.

People agents working versus Telus Positive aspects, in lieu of maintaining the previous faithful customers they make them disappear to look for other provider

Again in your day, you had a choice of companies. Now We now have megacorps that swallow every single option alternative up and you also're remaining with 3 decisions spanning a complete place, all of which collude with eachother to extort It can be customers.

Have you tried using making use of the web Chat? Log on to My TELUS as well as the the Chat icon will likely be within the lessen correct on the window. Respond to the questions on which kind of help you will need then retain replying to the bot with "I would like to talk to someone" till the bot provides up and passes the Chat to a person.

You are able to only modify it. I waited for one hour over the cellphone to talk to a human. He was practical, but had to redirect me to another human being. I used to be then on keep for an additional hour. They offered me a far better deal, nonetheless it was not what was presented on the web. People bargains are For brand spanking new customers. Like a faithful customer I must shell out $seventy eight when compared with $60 to get a new customer, for the service I required.

I would also like to learn why this was taken out? Appears stupid that we now really have to simply call tech support to carry out something that we did not need to have the for Formerly 

I assume I'm just outdated, but I don't forget a time when you could potentially call a company, talk with a human devoid of sitting on keep for several hours, and actually get customer service. Many thanks Telus for a wonderful customer experience.

• I spoke to multiple agents, including Maria and Regal, who couldn't supply clarity or escalate my circumstance as asked for.

I have never been so annoyed with a business.  It is actually unachievable to get answers from Telus.  My bill has actually been adjusted various situations given that signing up with them a year in the past after a promoter came to our door and drew us in with attractive delivers.  She even mentioned Telus would purchase Shaw's agreement penalty to move us about.  I regret each and every 2nd of relocating.  It will take up most of the afternoon to talk with a person at Telus.  Maintain moments estimate one hour only being forwarded to another person and put on keep for an additional hour.  My agreement agreement displays what my bill need to be telus billing support but they arbitrarily change my Invoice to one hundred.

Automobile-recommend will help you rapidly slender down your search engine results by suggesting doable matches while you sort.

Car-advise can help you promptly slim down your search engine results by suggesting attainable matches when you sort.

Additionally, I had been disconnected various moments when wanting to speak with support as well as left on maintain without resolution.

I've manufactured numerous phone phone calls, I've clicked on "Alternatively, you may Call our TELUS Administration Crew here".  accomplished the form, with no response, and done An additional form on MyTelus and also go no reaction.

The TELUS team acknowledges that our operate spans numerous Territories and Treaty parts and we're grateful for the standard Awareness Keepers and Elders who are with us today, anyone who has absent right before us as well as the youth that encourage us.

I’ve in no way employed this type of service prior to, but it had been uncomplicated and really beneficial. I noticed that my challenge was going to destroy my complete vacation, and you simply basically saved me.